Kingston taxi questions and answers
Quick answers about booking, fares, airport pick-ups, vehicles and payment. If your question is not here, call us on 020 8390 5395.
Before you book
Most questions we are asked come down to three things: what it will cost, whether the car will be there on time, and whether there will be room for everyone and their luggage. The answers below cover those, along with the details that make airport and family travel easier.
The fare is shown when you book and fixed for that journey. The car is booked for a set time, and for airport pick-ups we follow your flight. And we match the vehicle to your group, from a saloon for one or two people up to a 7 or 8 seater for larger groups.
After you book
You receive a confirmation with your journey details. If something changes, such as a new flight time, an extra passenger or a different pick-up address, call us as soon as you can so we can update the booking. our privacy policy explains how we use the details you give us.
Still have a question?
Call us any time on 020 8390 5395, or see the contact us page for our email and address. To find out more about who we are, read about us.
All questions
How do I book?
Use the online booking form or call 020 8390 5395. You see the fare before you confirm and receive a booking confirmation.
Are your fares fixed?
Yes. Your fare is fixed for the journey you book. If the journey changes, for example an extra stop or a different pick-up, we tell you about any change in price before it applies.
Are you open 24 hours?
Yes, 24 hours a day, 7 days a week, including bank holidays.
How does flight tracking work?
Give us your flight number when you book. We follow the flight so your driver works to the actual landing time, whether it is early or late.
What is meet and greet?
On request, your driver meets you inside the arrivals hall with a name board and helps with your luggage to the car. Ask for it when you book an airport pick-up.
Do you provide child seats?
Yes, on request. Tell us the age of each child when you book so the right seat is fitted.
How can I pay?
By card or in cash.
What vehicles do you have?
Saloon and estate cars, a 6 seater MPV and 7 and 8 seater vehicles. See our 6 seater taxi and 7 seater taxi pages for group travel.
Can I bring my dog?
Yes, with notice. Our pet friendly taxi page explains how pet journeys work.
Do you do regular school runs?
Yes. See our school run taxi page for how term-time bookings work.
Which airports do you cover?
Heathrow, Gatwick, Stansted, Luton and London City, plus other UK airports on request.
Which areas do you pick up from?
Kingston upon Thames and the surrounding areas listed on our areas we cover page.
I am a licensed driver. Are you hiring?
We welcome applications from drivers with a valid TfL private hire driver licence. See our PCO driver jobs page for what we look for and how to apply.
Is a private hire car the same as a black cab?
No. Black cabs can be hailed in the street. Private hire cars, like ours, must be booked in advance through a licensed operator. Never get into a car that has not been booked.
Your car is ready when you are
Book online in a couple of minutes for an instant fixed fare, or call us any time on 020 8390 5395.